+977 9801212000 info@abcadventures.com.np

Privacy Policy

WHO WE ARE

ABC Adventures (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.abcadventures.com.np or use our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

1.1 Personal Information

When you book a trip, create an account, or contact us, we may collect:

Identity Information: Full name, date of birth, nationality, passport details, and government-issued identification numbers
Contact Information: Email address, phone number, postal address
Payment Information: Credit/debit card details, billing address, and transaction details
Travel Preferences: Dietary requirements, accessibility needs, special requests, emergency contact information
Health Information: Medical conditions, allergies, fitness levels, and other health-related data relevant to your adventure activities (collected only with your explicit consent)

1.2 Non-Personal Information

We automatically collect certain information when you visit our website:

Technical Data: IP address, browser type and version, time zone setting, operating system, device information
Usage Data: Pages visited, time spent on pages, links clicked, referring website addresses
Location Data: Geographic location based on IP address or GPS (with your permission)
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 7)

1.3 Information from Third Parties

We may receive information about you from:

Travel partners, tour operators, and accommodation providers
Payment processors and financial institutions
Social media platforms (if you connect your account)
Credit reference agencies and fraud prevention services

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

Processing and confirming your bookings and reservations
Arranging travel logistics, accommodations, and activities
Providing customer support and responding to inquiries
Communicating important trip information, itinerary changes, or travel advisories
Facilitating payments and issuing invoices/receipts

2.2 Safety and Emergency Response

Maintaining emergency contact information for use during trips
Contacting your designated emergency contacts in case of accidents, medical emergencies, or incidents during your adventure
Coordinating medical assistance or evacuation services when necessary
Complying with health and safety regulations

2.3 Marketing and Communications

Sending promotional materials, newsletters, and special offers (only if you have opted in)
Conducting customer satisfaction surveys and feedback requests
Informing you about new services, trips, and adventures
You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly

2.4 Business Operations and Improvement

Analyzing website usage to improve our services and user experience
Conducting internal research and analytics
Detecting, preventing, and addressing fraud, security issues, or technical problems
Maintaining business records and complying with accounting requirements

2.5 Legal Compliance

Fulfilling legal obligations and responding to lawful requests from authorities
Enforcing our terms and conditions
Protecting our rights, property, and safety, and that of our customers and partners
Resolving disputes and preventing prohibited or illegal activities

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), United Kingdom, and other jurisdictions with similar data protection laws, we process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our contractual obligations when you book our services
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, fraud prevention, and network security, provided your rights do not override these interests
Legal Obligation: Processing required to comply with legal requirements, such as tax laws or responding to legal processes
Consent: Processing based on your explicit consent, which you can withdraw at any time (e.g., for marketing communications or processing sensitive health information)
Vital Interests: Processing necessary to protect your life or physical safety in emergency situations

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third parties who assist in operating our business:

Travel suppliers (hotels, airlines, transportation companies, activity providers)
Payment processors and financial institutions
Insurance providers
Technology service providers (website hosting, data storage, email services)
Marketing and analytics partners

All third parties are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Legal Requirements and Protection

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or government requests
Enforce our terms and conditions or other agreements
Protect the rights, property, or safety of ABC Adventures, our customers, or others
Investigate and prevent fraud, security issues, or illegal activities

4.3 With Your Consent

We may share your information for purposes not described in this policy when we have your explicit consent to do so.

4.4 International Transfers

Your information may be transferred to and processed in countries outside your country of residence, including Nepal and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

5. Data Security

We implement robust security measures to protect your personal information:

Encryption: We use SSL/TLS encryption for data transmission
Access Controls: Limited access to personal data on a need-to-know basis
Secure Storage: Data stored on secure servers with regular security updates
Employee Training: Staff trained on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

Booking Information: Retained for the duration of your trip and for up to 7 years afterward for accounting, tax, and legal purposes
Marketing Data: Retained until you withdraw consent or request deletion
Website Usage Data: Typically retained for up to 2 years
Legal Claims: Data relevant to legal claims retained until the statute of limitations expires

When personal information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

Request access to the personal information we hold about you
Receive a copy of your data in a structured, commonly used, machine-readable format
Request transfer of your data to another service provider (data portability)

7.2 Correction and Updates

Request correction of inaccurate or incomplete personal information
Update your account information at any time

7.3 Deletion and Erasure

Request deletion of your personal information (right to be forgotten)
Note: We may be required to retain certain information for legal or legitimate business purposes

7.4 Restriction and Objection

Request restriction of processing in certain circumstances
Object to processing based on legitimate interests or for direct marketing purposes

7.5 Withdraw Consent

Withdraw consent for processing at any time (without affecting the lawfulness of processing before withdrawal)
Opt out of marketing communications by clicking unsubscribe links or contacting us

To exercise any of these rights, please contact us using the details in Section 12.

We will respond to your request within 30 days (or as required by applicable law). We may request verification of your identity before processing requests.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience.

8.1 Types of Cookies We Use

Essential Cookies: Necessary for website functionality and security
Performance Cookies: Collect information about how visitors use our site
Functionality Cookies: Remember your preferences and personalize your experience
Marketing Cookies: Track your browsing to deliver relevant advertisements

8.2 Third-Party Cookies

We use third-party services that may place cookies, including:

Google Analytics (website analytics)
Social media platforms (social sharing features)
Advertising networks (targeted advertising)

8.3 Managing Cookies

You can control cookies through your browser settings:

Block all cookies
Accept only certain cookies
Delete cookies after each session

Note that disabling cookies may affect website functionality and your user experience. For more information, visit www.allaboutcookies.org.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child without proper consent, we will take steps to delete it promptly.

Parents or guardians who believe we have collected information from their child should contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will:

Post the updated policy on this page with a new effective date
Notify you of material changes via email or prominent notice on our website
Obtain your consent if required by law for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ABC Adventures Pvt. Ltd.
Kathmandu, Nepal

Email: info.abcadventures@gmail.com
Phone: +977 9801212000/ 9705055999
Website: https://www.abcadventures.com.np

For specific privacy inquiries or to exercise your rights, please email us with “Privacy Request” in the subject line.